Statuses allow everyone in your company to see at a glance what needs to be done with this order. (e.g. If it's ready to ship, if it has already shipped, if it's on backorder, etc.)
There are two places where you can switch an order to a different status.
Order Detail Page
- Go to Orders > View Orders.
- Search for a specific order.
- Click on the Order ID to go to the Order Detail page.
- Click the Order Status link to bring up the dropdown.
- Select the status you would like to use from the dropdown menu.
- Click Submit.
Batch Status Change on View Orders
- Go to Orders > View Orders.
- Search for the orders you would like to change.
- Tick the checkbox on the left-hand side for each order with a status you would like to change.
- Once you've selected all of the orders you would like to change, click one of the colourful status options.
- The page will reload and will display a message indicating which orders had their status changed.
Unship a Shipped Order
In Orderbot, most changes to a shipped order will require unshipping it first–this is because shipped orders are generally considered a 'fully processed' stage. The steps required to unship an order are the same as changing an order status in general.
- Go to Orders > View Orders.
- Search for the orders you would like to change.
- Tick the checkbox on the left-hand side for each order with a status you would like to change.
- Once you've selected all of the orders you would like to change, click the 'confirm order' button. (It will be the one with the orange square.)
- The page will reload and will display a message indicating which orders had their status changed.
If you unship an order, you change its status back to 'unshipped' from 'shipped.' Inventory that was depleted from your warehouse at the time the order was marked as shipped will be undepleted (returned to inventory) as well.